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Customer Success

Steel Equipment Specialists, LLC

SES, LLC (Steel Equipment Specialists, LLC) has grown to become one of the leading suppliers of equipment and services for the metals and related industries. From the initial concept of its founders, SES has striven to create quality, robust, cost-effective designs utilizing the innovative talents of its engineers, with special emphasis placed on satisfying customer requirements. With the help of ISI in implementing our Visibility ERP system, we feel confident that we are now in a better position than ever to do just that! Our ISI Representative was always professional, dependable and open minded to SES and took time to understand how our business works in order to help us pick a system that would complement our existing business activities. ISI was also very helpful in assisting us in not only implementing the system, but following through with trouble shooting, answering questions and creating custom reports.
SES LLC (Steel Equipment Specialists LLC)

Lingo Manufacturing

Lingo Manufacturing began using the services of ISI in 2001 when the return of support offered through our manufacturing software company was no longer justifiable for the fees. They also never seemed to offer any solution to our situations other than to write more code into our software which in turn caused additional cost every time we needed to upgrade. The biggest problem with using their support was being mixed in with a huge pool of customers, all with different operating concerns. If you are a small fish in that pool, as we were, our issues were not big enough to address, so our support/coding dollars were put into R & D for the larger customers. When Rick Lane first came in to work on our issues, he gave us solutions that were specific to the way we operated our facility. Over the years he has presented solutions that are simple, logical and actually do address our particular problems. His knowledge of not only our software, but what is available if needed has been incredible. We were using approximately 25% of the capabilities in the software, simply because we had the canned training and knew no better. Once he started showing us what all we could do with the software at our facility, it was like a whole new realm of possibilities were there to improve our efficiencies in the shop and keep track of our financials. Instead of going back to rewrite the software code, Rick showed us how to work with the powerful software tool we had in order to get the issues resolved. ISI was also called on to rebuild our entire database after a systems crash a couple years ago, so I am confident to say they would be able to tackle any job we could throw at them. ISI is into problem solving at the working level, not just in writing code in order to sell more programs. It would be hard to put a dollar amount on the profits that have been gained from their help, but to say it is significant would probably be a major understatement.
Tim Smith
Lingo Mfg. Company


The professionals at ISI provided us with many reports. We found the reports to be accurate, easy to understand and edit, and they saved us time and money. Their prices are hard to beat, and the time it took was amazingly quick. I definitely recommend ISI!
Rick Gors